At LBDesign, we put great emphasis on delivering high-quality work for our clients – even on tight deadlines. Recently, we were racing through a fast-moving client project that required advanced form functionality under intense time pressure. When we hit a technical snag that could have thrown off the client’s timeline, Gravity Forms support stepped in with a fantastic late-game save.
The Setting: A Rushed New Website Project
We have a long history of working with – and retaining – our clients for many years. In many cases, our clients relationships abide for over a decade. In late January, we were approached by a valued client with whom we have been working closely for years. They asked us to design, build, and launch a new WordPress website in just over two weeks. They were heading into the busiest season of their year, and frankly, they needed a more robust website than what they had. It was a tall ask – but we love supporting our clients, so we took on the project.
A Hurdle on Launch Day
Everything was going smoothly until launch day. We always include the Gravity Forms plugin in our client builds because it is the best forms plugin available. We hit a significant hurdle with an email subscription form. We were struggling to create the exact format need to meet our design. We expected that Gravity Forms could be configured in keeping with our needs, but given the overall rush of the project and the pressure of launch day, we couldn’t work it out ourselves.
Asking for Help from a Reliable Partner
Feeling the stress of launch day, we reached out to the Gravity Forms support team for help. It was a bit of a “Hail Mary” play, knowing that tech support tickets typically take 24-36 hours for a reply. Instead, we received a thorough, detailed, and comprehensive response in record time: LESS THAN 10 MINUTES. Not only did the Gravity Forms tech support team provide a clear explanation of the solution to our problem (along with annotated screenshots), they also sent over a pre-made form that we could import directly into our build.
Gravity Forms to the Rescue
In a moment where every hour mattered, the Gravity Forms support team showed up with the expertise, clarity, and speed we needed. Their dedication to their customers and attention to detail helped us launch this new client site exactly as we promised our client we would.
We have always appreciated Gravity Forms for its flexibility and power, but this experience reminded us why we continue to recommending it: because the people behind the product are just as reliable as the product itself.
